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F.A.Q.s & Policies
Most questions you may have can be quickly and easily answered below.
If we didn't answer your question here please visit our Contact page.
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Can I return or exchange my order?Yes! If you're not completely satisfied with your purchase, we accept returns and exchanges within 14 days of receiving your order. Items must be unworn, unused, and in their original condition.
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How do I make a return?Simply email us at hello@coverlyproject.com, and we’ll guide you through the process. Note that shipping costs for returns are non-refundable.
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I Placed an Order, Can I Make Changes To It?Because items can sometimes be packaged faster than we respond to emails, we cannot make changes to orders that have already been placed. We'll try our best but we cannot make any guarantees. Please double check your order before completing it. Email us ASAP HERE.
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I Didn't Receive a Tracking Number or Order Confirmation Email.Check your spam or promotions folder. It can sometimes end up lost in there.
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How do I place an order?Ordering is simple! Just select your favorite item, choose the size and style, and add it to your cart. Once you’re ready, click on the checkout button and follow the steps to complete your purchase.
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Where do you ship?We ship worldwide! Your order will be handled by a trusted third-party logistics partner, ensuring safe and timely delivery.
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How much does shipping cost?Shipping costs are calculated at checkout based on your location of your order.
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How long does shipping take?Shipping times vary depending on your location. Once your order is processed, you’ll receive a tracking number to stay updated on its journey.
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What payment methods do you accept?We accept credit and debit cards (including American Express) and PayPal for secure and convenient payments.
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How do I care for my items?Each product comes with specific care instructions. Check the product page or the tag for details to keep your items looking fresh.
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I have a question that’s not listed here. How can I contact you?We’re happy to help! Reach out to us at hello@coverlyproject.com, chat with us, or via our social media DMs.
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